Privacy policy
S Reid Roofing Ltd is the data controller for personal information submitted through this site. This page sets out what we collect, why, and your rights under UK GDPR.
Who we are
S Reid Roofing Ltd, registered in England and Wales under company number 16608738, registered office Briar Lea House, Brampton Road, Longtown, Carlisle, Cumbria, England, CA6 5TN. You can contact us on 07340 587487 or click to email.
What we collect
- Your name, phone number, email address and property location or postcode
- Details of your enquiry, including the service required and any description of the problem
- Photographs of the roof or property that you choose to send us
- Records of correspondence, inspections, quotations and completed works
- Basic technical and usage data collected by cookies (see our cookies policy)
Why we use it, and our lawful basis
- To respond to your enquiry and quote for work — steps taken at your request prior to entering a contract.
- To carry out and guarantee the work — performance of our contract with you.
- To keep records of inspections, works and invoices — legal obligation, and our legitimate interest in honouring guarantees and defending claims.
- To improve this website — consent, via analytics cookies where you accept them.
Who we share it with
We do not sell your data. We share it only where necessary: with our email delivery provider, which transmits enquiries from this site to us; with our accountants and insurers where required; with suppliers or scaffolding contractors where your job requires it; and with public authorities where the law requires it.
How long we keep it
Enquiries that do not lead to work are kept for up to 12 months. Records relating to completed works — including inspection findings, photographs and invoices — are kept for up to six years, and longer where a guarantee remains in force. Financial records are kept for the period required by HMRC.
Project photography
We photograph work for quality, evidence and guarantee purposes. Photographs are published as case studies or marketing only with the property owner’s permission, and we never publish a private address — locations are described by town or broad area only.
Your rights
You have the right to access the personal data we hold about you, to have inaccurate data corrected, to request erasure or restriction, to object to processing based on legitimate interests, to data portability, and to withdraw consent where processing relies on it. Contact us to exercise any of these rights; we respond within one month.
Complaints
Please raise any concern with us first. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk), the UK supervisory authority for data protection.
Changes
We review this policy periodically and will update this page whenever our practices change.