Terms & conditions
These terms set out how we quote, work, invoice and guarantee. If anything here is unclear, ask us before accepting a quotation — call 07340 587487 or click to email.
1. These terms
These terms apply to all quotations, inspections and works carried out by S Reid Roofing Ltd, registered in England and Wales under company number 16608738, registered office Briar Lea House, Brampton Road, Longtown, Carlisle, Cumbria, CA6 5TN.
Accepting a quotation means accepting these terms, unless we have agreed something different with you in writing.
2. Quotations
Quotations are based on the condition of the roof as inspected and on the scope described. They are valid for 30 days unless stated otherwise, and are exclusive of anything expressly listed as excluded.
Where hidden defects are found once work begins — for example decayed battens, failed underlay or structural timber — we will stop, report the finding to you with photographs, and agree any variation in writing before proceeding. You will never receive an unexplained addition to your bill.
3. Inspections and reports
Inspections and drone inspections report on what is reasonably visible and safely accessible on the date of the inspection. They are not a structural survey and do not cover concealed elements that cannot be seen without opening up the roof.
Reports are prepared for you as our client. You may share them with your insurer, surveyor, buyer or managing agent, but we accept no liability to third parties who rely on them without our written agreement.
4. Access, scaffolding and site conditions
You agree to provide safe access to the property and to the roof area, including parking or standing for vehicles and scaffolding where required. Where scaffolding is included in our quotation, it remains our responsibility; where it is provided by others, the scope and safety of that scaffold is theirs.
Roofing is weather-dependent. We will not carry out work in conditions that would compromise safety or the quality of the finished work, and programmes may move as a result.
5. Emergency and make-safe work
Emergency attendance is charged for the work carried out and is intended to stabilise the roof and limit further damage. Make-safe work is temporary by nature and is not a permanent repair; we will tell you what it is reasonably expected to withstand.
Permanent repair is quoted separately following a proper inspection once conditions allow.
6. Payment
Unless agreed otherwise, payment is due within 14 days of the invoice date. For larger projects we may agree a deposit for materials and stage payments against agreed milestones, all of which will be set out in the quotation.
Title in materials supplied passes to you on payment in full. We reserve the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998 where the contract is with a business.
7. Cancellation
Where you are a consumer and the contract was concluded away from our premises, you have the right to cancel within 14 days of entering into it. If you ask us to begin work within that period and then cancel, we may charge for work already carried out and materials already ordered or cut to size.
Cancellations after work has been scheduled may incur costs we have already committed to, such as scaffolding or bespoke materials.
8. Guarantee and aftercare
Completed work is covered by our written workmanship guarantee, issued with your completion paperwork. Manufacturer product warranties are passed on to you where the system carries one.
The guarantee does not cover damage caused by storm, impact, third-party work, structural movement, lack of reasonable maintenance such as clearing gutters, or defects in existing elements outside the scope we were engaged to carry out.
9. Liability
We carry public liability insurance and a current certificate is available on request. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our liability for any claim is limited to the value of the works carried out, and we are not liable for indirect or consequential loss such as loss of profit or loss of use.
10. Complaints
If something is not right, tell us. Contact us by phone or email with the property address and a description of the issue and we will acknowledge it within five working days, inspect where necessary, and set out how and when we will put it right.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, save that if you are a consumer resident in Scotland you may bring proceedings in the Scottish courts.